Q. I would like to cancel my order.

Please note that due to system limitations, we are generally unable to accept cancellations due to customer convenience.

Q. I forgot to enter the coupon code. Can I apply it later?

Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q. I would like to change my payment method.

Please note that you cannot change your payment method after payment has been completed.

Q. Can you ship overseas?

Delivery is only available within Japan.

Q. Do you provide support over the phone?

We also provide support over the phone. Please contact us at the number below.

Blanche Associe Co., Ltd. 03-3449-5641